Auto Body & Collision Repair: 10 Questions Charlotte Drivers Ask Most
So, you've got a dent, ding, or maybe something more serious? You're not alone—and you're definitely not out of luck.
Charlotte drivers ask us the same handful of questions all the time when it comes to collision repair. Whether it’s your first fender bender or you’re a seasoned commuter, here are the answers you’ve been looking for:
1. How long does collision repair take?
Most auto body repairs in Charlotte, NC take 3–10 days, depending on the severity of damage and part availability. We provide a time estimate at your initial one-on-one FREE consultation. Check out our Repair Process.
2. Will my insurance cover collision repairs?
Yes, if you have collision coverage. Our Charlotte shop works directly with all major insurance providers to streamline your claim. Read this: “Will my insurance cover collision repair costs?” for more in depth information.
3. Do I need multiple repair estimates for insurance?
No, North Carolina law only requires one estimate. We provide everything needed to satisfy insurance requirements.
Great Communication
Clear estimate and follow thru periodically - good communication and excellent results for my repairs-
– Mabel (Chevrolet Owner)
4. Can you match my car's paint exactly?
Yes, our computerized paint-matching system ensures a perfect color match, blending seamlessly with your vehicle’s original finish. We use premium quality Sherwin WIlliams. Find out more about our Professional Paint Department here.
5. What is paintless dent repair?
Paintless dent repair (PDR) removes minor dents and dings without repainting—ideal for hail damage and small cosmetic issues, while preserving your factory finish. Need dent repair? check out his page for more information.
6. What should I look for in a collision repair shop?
Great question! Look for certifications, insurance partnerships, customer reviews, and shops that offer warranties. Our Charlotte location is I-CAR certified and locally trusted. Read our I-Car reviews here. and find out about our proven 55+ year legacy in the collision industry in Charlotte, NC.
They Truly Care!
It was a great experience to feel the way I did l after picking up my car I couldn’t believe we still had people that were friendly and really cared and tried to please I know where we will go to have our car taken care of. Many thanks
– Sam (Cadillac Owner)
7. Is OEM or aftermarket better for collision repairs?
OEM stands for Original Equipment Manufacturer. These parts are made by your vehicle’s maker and are designed to fit and function exactly like the original.
At our Charlotte shop, we strongly recommend OEM parts whenever possible—they offer the highest quality, precise fit, and come with manufacturer warranties.
While some insurance companies may suggest using aftermarket parts to save money, we’ll always present you with options and clearly explain the pros and cons. For your safety and long-term satisfaction, we advocate for OEM every time.
8. Will my car be like new after repairs?
Yes, we restore your vehicle to pre-accident condition—or better. We prioritize quality workmanship and use premium materials.
9. Do you work with all insurance companies?
Absolutely. We accept all major insurance plans and are a preferred provider for several. We handle the paperwork so you don’t have to.
10. What does a collision repair warranty cover?
Warranties typically cover parts, paint, and labor. We offer a lifetime warranty on all collision repairs completed at our Charlotte facility.
Don’t find the question you are looking for? Check out our extended FAQS
Why Choose Us
✔ EXPERT TECHNICIANS
Experienced professionals with extensive knowledge and training to ensure high-quality workmanship.
✔ QUALITY PARTS
We utilize premium OEM parts that come with a warranty for added assurance.
✔ LOCAL & RELIABLE
Starnes Collision Center is your trusted local auto repair choice. With over 55 years of experience. Trust us to improve your driving experience and support our community.
Had a Collision?
Contact us today for support, expert repairs and guaranteed results. We are here to help you get back on the road safely and efficiently.
Prompt Quality Work
The shop did an excellent job of restoring my car. It looks better than new. Casey was extremely patient with the insurance company. I will always take my vehicles to Starnes collision.
– Martha (Lexus Owner)
They Go Above & Beyond!
Thank you! Thank you! Thank you!! As, I put in my google review, y’all were outstanding on all sides. Customer service, repairs, and my favorite cleaning and vacuuming my car. I will forever bring my vehicles to y’all, I mean I hope I don’t get in another collision but you know what I mean.
– Bethanny (Ford Owner)
